To place your order, follow the below Steps 

Step 1: Choose the product that you like from our wide range of products. Click on the product. 
Step 2: Select relevant Size from the Various Size options given below the Product. You can check out our size chart for reference 
Step 3: Click the ‘Add to Cart’ button. 
Step 4: Proceed to Checkout 
Step 5: Confirm your shipping address and select the desired payment method to confirm your order by clicking ‘Place Order’. 

NOTE: Please check the Shipping Address Pin Code, if it is Serviceable or Not (From the Serviceable Pin code finder) before placing the order 

You can Choose from various mode as given below 

1. UPI 
2. Debit Card 
3. Credit Card 

Once your order is successfully placed, you will receive a confirmation email & WhatsApp with details of your order and Order ID, 
You’ll receive another email & WhatsApp once your order is shipped out.

Your order will be delivered to the shipping address you provided during the online order. As we have tied up with reputable courier companies. 
Orders are fully sealed packages to make sure that all your goods reach you in perfect condition. 

We typically process orders within 48 hours, your order will be delivered in 1-4 business days in metros and 4-7 business days for rest of India, however Delivery time may vary depending upon the shipping address and other factors like weather conditions, public holidays etc. 

There are no additional Shipping charges. Shipping is free. 

We ship the products almost all the locations, there are more than 24000+ pin codes in India. Kindly check if your location pin code is serviceable before placing the order.

Please send an email to support@therarepanda.com from the registered email id with the Reason for cancellation. You will receive a call from us…Post validation order will be cancelled and same will be updated to you via email but however once order is Shipped, we will process it as a return order. Please refer the return process.

Please send an email from the registered email id with the Reason for Return to support@therarepanda.com.  

Post validation our customer support team will initiate reverse pickup request, and details will be mailed to you. Post receiving the product Refund will be initiated.

In case the reverse pickup service to your address pin code is not available we would ask you to process the Self-Shipping / Self Courier to return the product to us. 

Please read the terms of Return Policy before initiating the Return / exchange request.

Customers are eligible for return/exchange, if returned or exchange within 7 days of delivery for the items purchased from The Rare Panda.

A refund will be initiated post we receive the product, and it passes the quality inspection. To maintain strict hygiene standards, we may refuse returns where the item has been worn, washed, or soiled. 

For prepaid orders: Post approval of Return, Amount will be refunded in full to your original payment method, such as your bank account or credit card. 

As soon as the Refund is initiated, it will take 5-7 business days for the refund to reflect in your bank Account or Card balance. 

Please ensure items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact.  

If you have received a defective / Wrong product, Email us the images and unboxing video. 

Please send an email from the registered email id with the Reason for exchange to support@therarepanda.com.  

Once the exchange request is verified by our customer support team, we will initiate reverse pickup request, and a request detail will be mailed to you. Post receiving the product we will ship the exchanged product. it will be delivered in 1-4 business days in metros and 4-7 business days for rest of India. 

Customers are eligible for exchange, for order within 7 days after an order has been delivered.  

Exchanges can be made for the same products in a different size. 

Please ensure items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. 

If the payment has been deducted from your account but the transaction failed, your account will be auto credited within 10 working days. Check your bank statement at the end of the 10 days.