This privacy policy (“Policy”) outlines how The Rare Panda Pvt. Ltd. (“The Rare Panda,” also referred to as “we,” “us,” or “our”) collects, uses, and safeguards any information you provide when using our website or mobile application www.therarepanda.com & www.therarepanda.in (collectively referred to as “Platform”).

The Rare Panda is dedicated to ensuring your privacy is protected. If we request any information by which you can be identified while using this Platform, rest assured it will be used strictly in accordance with this Policy.

Please note that this Policy may be updated at any time, and we may not always be able to provide prior notice. To stay informed, we encourage you to review this page periodically. This Policy applies to current and former visitors and customers of our Platform. By accessing and/or using our Platform, you agree to the practices described in this Policy.

What information do we collect?

We collect and store personal information that we consider necessary when you use our Platform. This information helps us provide a safe, efficient, smooth, and customized experience, including, but not limited to, showing content such as recommended products that might interest you and communicating about your orders, new products, and promotional offers. This allows us to offer services and features tailored to your needs, customize our Platform for a better experience, and enable third parties to perform technical, logistical, and other functions on our behalf.

We gather the following types of information:

1. Information You Provide

We collect and store the information you explicitly provide, including your username and password, name, address, phone number, email address, date of birth, gender, financial information such as bank account and payment details, and any other information you provide during your time on the Platform. You may choose not to provide certain information, but this could limit your ability to use some features of our Platform.

2. Information Collected Automatically

 When you interact with our Platform, we automatically receive, record, and analyze information from your browser or device. This includes, but is not limited to, your IP address, geolocation data, device identification, “cookie” information, browser and device type, and purchase history. We may aggregate this data with similar information from other customers to create features such as best-selling products, products you viewed or searched for, and products you might like. We use cookies, flash cookies, and similar technologies to collect session information and provide you with location-based services and personalized content to enhance your shopping experience.

3. Information from Other Sources

We may receive information about you from third parties, such as social media services, commercial sources, and business partners. If you access our Platform through or connect with a social media service, we may collect information such as your username, profile picture, email address, friends list, and other details associated with that social media service. By accessing the Platform through social media, you authorize us to collect, store, analyze, and use such information in accordance with this Policy.

How do we use cookies?

A cookie is a small file transferred to your computer’s hard drive through your web browser, with your permission. It helps us recognize your browser, respond to you individually, and provide personalized features and advertisements based on your needs, likes, and behavior on our Platform.

You can choose to accept or decline cookies. Most browsers have a help menu explaining how to prevent the browser from accepting new cookies and how to delete or disable existing cookies. However, disabling or deleting cookies may prevent you from fully utilizing some features of our Platform.

Do we share the information we receive?

We are committed to respecting your privacy and will not commercially exploit your information by selling it to third parties. We only share customer information as described below:

1. Third-Party Service Providers

We may employ other companies and individuals to perform functions on our behalf, such as fulfilling orders, delivering packages, analyzing data, providing marketing assistance, and processing payments. These service providers have access only to the information needed to perform their functions and are contractually obligated to use it solely for those purposes.

2. Compliance with Law

We may be required to share information with government authorities and agencies for identity verification, prevention, detection, or investigation of cyber incidents, prosecution, and punishment of offenses. We may also release information to enforce our Terms of Use, protect our rights, property, or safety, or for fraud protection and credit risk reduction.

3. Business Transfers

As our business evolves, we might buy or sell stores, subsidiaries, or business units. In such transactions, all information, including personal data, may be disclosed and transferred to the acquirer or successor as part of any merger, acquisition, or similar transaction, and in the event of insolvency, bankruptcy, or receivership.

4. With Your Consent

Besides the scenarios mentioned above, you will be notified if your information might be shared with third parties and will have the option to decide whether you want such information to be shared.

Is your information secure?

Yes, the security of your information is a top priority for us. We use appropriate security measures and technical safeguards required by applicable law to protect your information from unauthorized access, misuse, disclosure, modification, or destruction.

However, we are not responsible for breaches of security or third-party actions that affect users’ personal data, including government acts, hacking, unauthorized access, and other events beyond our reasonable control.

What about links to other websites?

Our Platform may contain third-party advertisements and links to other websites. Once you use these links, we have no control over those sites. Any information you share on such sites is not governed by this Policy, and we are not responsible for their privacy practices.

What choices do you have?

1. You can regularly add, correct, update, modify, or review your personal information. We may keep a copy of previous versions for our records.

2. If you prefer not to receive emails or messages from us, please contact our customer care team to unsubscribe.

3. You can choose not to provide personal information or withdraw your consent for its use, though this may limit your ability to fully utilize the Platform’s features.

4. You can delete your account from your iOS device through the ‘My Account’ section on the app, though this may also limit your access to certain Platform features.

Who should I contact with my grievances regarding this Privacy Policy?

For any questions or feedback regarding this Policy, please contact us using the information below:

Name: Adil
Contact Number:
Email: support@therarepanda.com
Timing: Monday to Saturday, 10 am to 8 pm